Privacy Policy

1. Who We Are

NoorWriter is a writing assistant service provided by NoorWays ("we", "us"). This policy applies to our website, the NoorWriter web editor, and the NoorWriter browser extension.

2. Information We Collect

• Account information: name, email address, and authentication identifiers when you create or sign in to an account.
• Usage data: interactions with the editor and extension (feature usage, performance metrics, timestamps, device/browser information).
• Content you provide: text you submit to the editor/extension for AI processing (transient processing — see Retention).
• Subscription and payments: plan selection and payment status. Payments are processed by Stripe; we do not store full card details.
• Cookies and similar technologies: used for authentication, security, and product analytics.

3. How We Use Your Information

• Provide and improve the service: deliver writing assistance features and enhance product quality.
• Authenticate and secure accounts: prevent abuse and maintain service integrity.
• Process subscriptions and payments through Stripe and manage your premium status.
• Detect, prevent, and mitigate fraud, abuse, or security incidents.
• Provide customer support and respond to inquiries.
• Comply with legal obligations and enforce our terms.

Legal bases (GDPR): performance of a contract, legitimate interests (product improvement and security), and compliance with legal obligations.

4. Data Storage and Security

We use industry-standard security measures to protect personal data. Access is limited to authorized personnel. While no system is perfectly secure, we continuously improve our safeguards.

5. Third-Party Services and Sharing

• Payment Processing: Stripe processes payments and related billing information.
• Hosting, Logging, and Support: reputable providers for infrastructure, error logging, and support tooling (data is processed on our behalf).
• Legal, Safety, and Compliance: we may disclose information when required by law or to protect rights, safety, and security.

We do not sell personal information.

6. Cookies and Tracking

We primarily use strictly necessary cookies for authentication and security, and functional/analytics cookies to understand usage and improve the product. You can adjust cookie preferences in your browser settings.

7. Your Rights and Choices

• Access: request a copy of your personal data.
• Rectification: correct inaccurate information.
• Deletion: request deletion, subject to legal/operational needs.
• Restriction/Objection: limit or object to certain processing.
• Portability: receive your data in a structured, commonly used format.
• Consent management: where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, contact us at contact@noorways.fr. California residents may have additional rights under CCPA/CPRA.

8. International Data Transfers

Where data is transferred across borders, we implement appropriate safeguards (such as standard contractual clauses) as required by applicable law.

9. Data Retention

We retain personal data only as long as necessary to provide the service and for legitimate business or legal purposes. AI processing inputs are typically retained only transiently for processing and operational purposes.

10. Children's Privacy

NoorWriter is not directed to children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and update the effective date. Material changes may be communicated by additional notice.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact@noorways.fr.